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  1. #1
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    Default Am I just over reacting?

    I just really need to vent right now and other peoples opinions are more than welcome on this.
    My DH and I just spent $4000 on getting repairs done to our car, went and picked it up this morning and everything seemed fine with the car. My DH drove the car to work only 10 minutes away and still everything seemed fine. His car sits at work all day without being touched or moved etc. After work today he gets in the car drivess for 15minutes to find flames coming out from under the bonnet. The Battery was on fire, the insulation on the top of the inside of the bonnet was on fire, the battery brace was on fire. There was fire everywhere. My DH being mechanically minded put the fire out with some quick thinking and called me to let me know what had happened etc. My immediate response was fear and then anger. We had paid $4000 total on fixing the car, only to have a careless error made by them ruin it all. What would have happened if our 18month old daughter was in the car? Or my pregnant MIL?
    My sister seems to think that I am over reacting by being angry and wanting to call and abuse the people tomorrow. My sister does not have any children by the way. So my question is Am I just over reacting, should I not call them tomorrow and am I being a Chopper Mum.

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    You are NOT over reacting!!! Call them!!!!

    I'd be absolutely furious!!!

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    and how would you react to your car bursting into flames whilst ur partner was driving it alone, or if u urself was driving it?

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    Fear and anger are perfectly acceptable responses to a situation like this. Calling and abusing them is not.

    Speak to your insurer first - you may find that they will deal with it if it is shown that shoddy work caused the fire. If not, then you will need to speak to them yourself. Explain what happened and tell them what you want (repairs, full or partial refund, your excess paid, apology etc).

    By all means, be firm. Phrases like "I am appalled that you would allow this to happen" or "I am horrified that my family was put in danger" express your feelings without yelling or being rude. Most people will respond far more favorably if you approach them calmly rather than screaming abuse at them.

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    Holy heck! I would be beyond furious.

    I don't think you are over reacting at all!

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    what lynken said ^

    and id be furious too!

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    I would be just as angry and have been with mechanics ,but it is best not to tackle it angry. Try ringing consumer complains they have a motor section with people who know about cars and they could give you some info on what your rights are as a comsumer just so you go to the mechanics armed with knowledge on what they should do for you in this situation.

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    Agree with PP. I'd be very angry BUT chances are the person you speak to, didn't touch your car. So 'abusing' them is rather silly and unnecessary.

    Calling them and informing them of the problem however is perfectly acceptable.

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    Put something in writing to them, then contact your consumer protection body in your state. That is awful and you have so many rights - you are NOT overreacting at all!!

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    Quote Originally Posted by Lynken View Post
    Fear and anger are perfectly acceptable responses to a situation like this. Calling and abusing them is not.

    Speak to your insurer first - you may find that they will deal with it if it is shown that shoddy work caused the fire. If not, then you will need to speak to them yourself. Explain what happened and tell them what you want (repairs, full or partial refund, your excess paid, apology etc).

    By all means, be firm. Phrases like "I am appalled that you would allow this to happen" or "I am horrified that my family was put in danger" express your feelings without yelling or being rude. Most people will respond far more favorably if you approach them calmly rather than screaming abuse at them.
    This!! I should add I wouldn't call and abuse them but I would NOT be dropping the matter!


 

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