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  1. #1
    Ana Gram's Avatar
    Ana Gram is offline 2008 WINNER - straight shooter award
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    Default On hold - What is your record

    As I sit here on hold for almost 40 minutes, I wonder what is the record for being put on hold?

    Actually, I have spoken to two people, the first asked what I wanted and put me back on hold. When I spoke to the next person it because clear that the first person transferred me somewhere else despite me calling the right area.

    So how long have you been on hold for and what did you do while on hold?

  2. #2
    inkognito's Avatar
    inkognito is offline Moving on is simple, its what you leave behind which makes it hard
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    I used to work in a call centre and I have seen people on hold for hours on end, it was company policy that we were to speak to the other consultant before we transferred the customer through so more often than not if the customer had another contact number we would tell the customer just to put the receiver down on the table and go on about their day and we would call them on the other number when we got through

    I always thought it would be interesting to be able to hear what people where say while they are on hold lol


    One handed hubbing on the go

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    about an hour.... I remember calling optus once waiting about 30mins then got disconnected,rang back waited... got disconnnected

    CL I think the record is just under an hour.

    and oh my if they could hear what I said on hold not exactly lady like language from me after 40min of hearing "your call is important to us, please stay on the line. Your call has progressed in the queue" pfft yeah sure you bleeping care

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    I was on hold with telstra for 3 hours once. Over a period of 2 weeks i spent 16 hours on hold with them (ongoing issues after moving).

    Am I the only one who sometimes swears at the voice controlled menu selection thingo?

    like 'F YOU FING F-ERS'

    'Im sorry i dont understand your selection, please try that again'

    'billing and sales'

  5. The Following 4 Users Say Thank You to Chew the Mintie For This Useful Post:

    delirium  (25-01-2012),GrabbyCrabby  (25-01-2012),rainbow road  (25-01-2012),Witwicky  (25-01-2012)

  6. #5
    Ana Gram's Avatar
    Ana Gram is offline 2008 WINNER - straight shooter award
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    Centrelink pulled out a cracker this morning. 'Due to the high demand, the hold music is delayed' Trust me Centrelink, no-one is ringing to hear the hold music.

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    Quote Originally Posted by Chew the Mintie View Post
    I was on hold with telstra for 3 hours once. Over a period of 2 weeks i spent 16 hours on hold with them (ongoing issues after moving).

    Am I the only one who sometimes swears at the voice controlled menu selection thingo?

    like 'F YOU FING F-ERS'

    'Im sorry i dont understand your selection, please try that again'

    'billing and sales'
    "I want to talk to a human!"

    "Im sorry I did not understand that selection please try again"

    I WANT TO TALK TO A H U M A N!

    "You would like to speak to a consultant, is that correct?"

    YES!!!!!!

    "I'm sorry I did not understand your selection please try again"

    "Oh my Fing God!!!!!"

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    I am seriously laughing right now not at your wait Ana, but at mintie and D's comments. OMG that's what I do too

  11. #8
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    oops weird double post.

    I once put up with a malfunctioning telephone line for 6 months - coudlnt make or receive calls - as i simply could not face being put on hold with telstra again
    Last edited by Chew the Mintie; 25-01-2012 at 10:21.

  12. #9
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    2 hours last year on the phone to suncorp insurance !

  13. #10
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    Whoa Em! 2 hours! It's about a three way tie between Centrelink, the ATO and Optus. Although with Optus I just told them I'd wait while they got a supervisor as they offered to get the supervisor to call me back (like that was going to happen). Total call time to Optus, including the small amount of time with people, about an hour and a half.


 

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