I'm having a problem with centrelink sending me letters saying I have only 50% care of my two children when in fact I have 86% care. Nothing has changed in our circumstances and their father is as perplexed as I am. The consequences are that my family tax benefits has dropped by $150 a week, quite a substantial cecline that I soon will not be able to absorb as I have only a part time job.
This happened last year as well and was apparently caused by a glitch in the Child Support Agency database. I suspect it has something to do with ATO but am not sure.
After repeated phonecalls last year the problem was resolved and I was back paid money I was entitled to. I was warned by a centrelink staff that this problem would occur again and indeed it has.
I'm wondering if anyone else has had this problem and what they are doing about it. I'm also wondering which MPs would be the right ones to approach to look into this problem as I can't find anything about it on the internet. The closest I can find to ATO glitches on the internet are recent news articles about payments not going through over christmas 2011. My problem is not about a payment not going through, it's about a glitch which resets my circumstance details. It's really frustrating and my savings are just about nil now which means that I will be really struggling to pay rent and childcare.
Hope to hear from someone soon