In fact I said I really do understand her frustration and why she is upset I think it SUCKS that this is happening when it sounds like they have been great tenants... I even said I would have LOVED long term angel tenants like they sound to be!
I was simply telling the OP from an owners point of view, and as someone who has been in that position before how and what can and does happen.
It's not a bad thing to simply tell the truth to the point and honestly?!!
This message proudly brought to you by Mumma Puffins portable telecommunication device. Beep beep.