I think you are a caring supportive friend GFP, and it sounds like your friend may well have depression or even PTSD. The thing is,many women regret it in hindsight but are adament when they are there. I have a few gf's that regret their abortions, but at the time of the op were sure it was what needed to be done. The clinics can't be expected to identify women that may change their stance down the track.
Don't get me wrong, I do agree there isn't enough counselling. My friends have said their 'counselling' consisted of some tokenistic checklists and a 5 min discussion if they were sure. I guess what I'm trying to say is that many women present being adament, and given it's the woman's choice, the clinic can't deny a woman with a dr's referral who is clearly saying they want the procedure 'jic' she changes her mind.