Yesterday I went out the front to check the mail, and on the way back in I found a card from AGL on our front door saying that our gas had been disconnected because we hadn't paid the bill. I went inside and checked, and sure enough no gas.
I went through all the bills from the past few months and there was nothing from AGL. I rang DP at work and told him what had happened, and he called AGL to see what was going on. The woman wouldn't tell him anything because he's not on the bill or authorised for them to give him information on the account. My mother used to live with us, and at one point the account was in her name, so he knew that the account was in either mine or my mothers name, and the woman would only give him information if he picked the right name. She then said that she would call me or my mother to see if DP had permission to access account information. Neither of us got a phone call.
After speaking to DP I called AGL and gave him permission to access account information. He called them again, and apparently we have received a bill, a reminder and a disconnection notice, PLUS according to their records, DP received a call from them in which he was unwilling to speak and hung up.
DP DID NOT get a phone call from them at all.
DP checked his transactions last night, because he's the one who pays the bills, and we discovered that we paid the bill twice. He called AGL again today, and they've said that although we've paid it, the Billercode was right but we were using an old customer reference number. According to them the money has gone into an old account, it was our fault and we can't get our money back.
So we now have to pay $140 for the outstanding gas bill as well as the reconnection fee.
Surely there's a way for us to get the two payments back!? The reason there was two payments made is because we got the bill, paid it, got the reminder and paid it again.