Steelcraft Pram Warning

**katha** · 24-10-2009 18:53

I was recently out walking with my two year old in her Steelcraft
pram. I was manoeuvring the pram down two stairs, as we all know is frequently necessary, when the handle of the pram simply snapped off in my hands. I am eternally grateful that I managed to catch the back of the pram seat before the pram toppled forward, taking my child along with it.
I made contact with Britax to alert them to the event and my concerns about the safety of this pram and was advised that "as I had been going down stairs I was on a declined angle with my child in the pram and they believe the added pressure placed on the handle is what has caused it to break". They went on to state they did not consider this to be a manufacturing fault!!! Whilst they may not consider this to be a fault I most certainly do and feel other parents need to be made aware of this.

**MumNeedsCoffee** · 24-10-2009 20:07

How is this not a manufacturing fault?! Are we talking about taking the pram down two steps? If so that is something you frequently have to do with a pram. This is a company that prides itself on the safety of their products, they make safe n sound! I can't believe they wouldnt take this more seriously.

Thanks I have a steelcraft pram so I'll be aware of this.

I would definitely take it further if I were you. I find the most effective way to get attention is to email companies. The email usually lands in the hands of a manager.

**breechmumma** · 24-10-2009 20:14

That is awful. Do you mind if I ask which steelecraft pram it was?

I am so glad that you bub is ok. They have a bit more to answer for then just saying it is your fault though. Wouldn't it be in their best interests to give you a replacement and look into the matter further and see if a recall is needed rather then risking you taking legal action against them.

**katha** · 24-10-2009 20:24

Yep, 2 steps! The pram is a Steelcraft Swivelrite.

**MumNeedsCoffee** · 24-10-2009 20:28

You would think with the recent media coverage over the incident with the train and the baby in the pram they'd be wanting to ensure that their handles don't just snap off!

**breechmumma** · 24-10-2009 20:29

Originally Posted by katha

Yep, 2 steps! The pram is a Steelcraft Swivelrite.

Yeah 2 steps. Thats crazy. Unfortunently this big bad world isn't flat Steelecraft and sometimes we need to be up just that 2 steps higher.

I am glad that it is not the type of Steelecraft that I have but I am sad that if a problem does happen with my pram it won't be dealt with properly by the company.

**tania1971** · 18-04-2010 00:07

is it a pram or stroller...or are they the same....I have a steelcraft stroller.

**peanutbutter&jelly** · 18-04-2010 00:11

They're used interchangably by a lot of people...

That really is a nasty manufacturing mistake

I can understand why you wouldn't use one again! I had a mother's choice pram collapse while my DS was sleeping in it, again, going up 2 steps!
I have a steelcraft though, and have had for a year and a half no probs. I'm so sorry you had a bad experience with them

**melb81** · 29-05-2010 19:57

Hi, I have a Steelcraft Transition 3 wheel stroller who I have retured to Britax twice now. Under warranty I had the front wheel shake out of control and the supposed to of fixed it....not. 2 weeks ago I sent it back cause it was doing the same thing, and was told that it was out of warranty now and that I will have to pay to get it down to them and pay for the part fee. Yeah right....!! I also complained that the attachable zipper for the fly/sun shade is not working properly and apparently now I cannot get any spare parts for my stoller as it is npt sold anymore. So where can I get the toddler seat to buy for when I have my next baby??? Sorry for ranting...I have had nothing but crap from Britax and the lady I dealt with Tracey was rude and abrupt. She obviosly has not children of her own. I too want another stroller. I hate to see my son shaken while he sits in his stroller.

I feel your frustration katha. Expecially with the handle coming off....thats awful. Speak to a lady called Rhonda...she is nice apparently. It is frustrating when you pay a lot of money for a stroller and it causes you grief. I should have just brought a cheap one.!!