DS went to kindy for about 6 months. When he started they told me to register with centrelink/family assistance for the child care assistance (I think that's what it's called). I told them that DH wanted to claim it as a lump sum at the end of the year instead of taking the weekly cut. They just said 'oh ok, no worries'. Now when DH has tried to claim it family assistance told him that the child care centre should have given us a form to fill out when DS started kindy which they should then have sent off for us. So they told him to contact the kindy get them to fill out such-and-such form along with a statement of how much we've paid. Of course, as we're no longer customers of theirs they don't want to help us. When DH mentioned that we should have been given the form at the start the lady said 'oh no we don't usually do that'. What?!
Does anybody know if we can report the kindy to someone for not giving us the correct information in the first place, and then not providing the paperwork we now need to get our money?
DS started a new kindy 2 weeks ago and they told us about the lump sum claim form on the first visit and took care of it all for us. Love them!