Hills Playset Product Recall

[MrsMiggins]

I just saw this recall in the paper this morning. Checked out their website and lo & behold, our swingset is one of those on the list.

So I thought I'd let other hubbers know. The website says if you have a product affected by the recall they will organise a free replacement.

Check out the product recall here. (http://www.onlinedirect.hills.com.au/arbitrage/pages/73)

[veve]

Oh #%$$@%^%$#^&@#$% you DO realise that I will now have to take the darn thing apart .. JAck has only had his for a few months.. (sigh)

took us a WEEK to put it together :laughing: oh POO!!!!!!!!!!! I'm REALLY cranky now ..

xx
Jen

[Shanaynay]

We have that swingset and slide..... so what do we do?

[drewid]

Us too... Took all the male members of my extended family the whole afternoon to put together at Andrews 1st birthday! Think I might have to invite them all over again :D

[Jax Tellers Old Lady]

We have that set too:banghead:

[Shanaynay]

Ok guys if you just click on a link at the bottom of the page, you fill out your address and they'll send you the plastic parts :thumbsup:

[veve]

Ok guys if you just click on a link at the bottom of the page, you fill out your address and they'll send you the plastic parts :thumbsup:

oh dont be LOGICAL :p

I didn't even SEE that link .. I was too cranky :laughing:

thanks phineas

xx
Jen

[MissBrightside]

[QUOTE=veve;1480961]Oh #%$$@%^%$#^&@#$% you DO realise that I will now have to take the darn thing apart ..


:laughing: exactly what I thought when I realised mine was one on the list.

[MrsMiggins]

Don't worry guys, I was peeved too, but I was somewhat mollified by the fact that we'll be getting delivered all brand new replacement parts courtesy of Hills.

[♥Heaven Sent♥]

I went to layby one the other day but was told that i couldnt because they were on recall i was so peed off,so now i dont know what to get ds for his birthday or how long they are going to be on recall for :(.

[PunkyDiva]

We've had our set since late last year and a few weeks ago the baby swing seat broke(screw broke through the plastic) and DD fell on the ground. I didn't even think about it being faulty until I read this, thought we must have put it together wrong/something.
Thankyou:thumbsup:
PS Could I sue for DD's hurt and humiliation at being dumped on the ground:D

[2girls&1boy]

Thanks for this. I didn't even know it was on recall. I have noticed how faded the seats were and that they are starting to crack and it isn't even 5 months old.

Thanks again

from Paula and Grace(a fairly cranky almost 3 year old who wants to swing all day long:D )

[onabreak]

I am so glad I found this thread we bought the exact swing and slide set for our kids at Christmas. Boy how scary. DH won't be very impressed.

[Jax Tellers Old Lady]

We bought ours at xmas too and i have thought that they have faded alot quicker than they shouldve. I hope they dont take forever to send out the new ones. Do we get a whold new set or just the seats??

[Shazbutt]

Bugger, ours is about a year old, and has the dates 'Replace by Oct 2008' not 09 or 10, but has cracked faster than i would have thought....was hoping it might have been on that list! :o

At least they're sending you all new parts! :yelclap:

[Oscar's mum]

Bugger, ours is about a year old, and has the dates 'Replace by Oct 2008' not 09 or 10, but has cracked faster than i would have thought....was hoping it might have been on that list! :o

At least they're sending you all new parts! :yelclap:

I would contact them anyway.

[PygmyPossum]

thanks for letting us know, I got ours in december 06, so just ordered new parts for it. Can't believe it says this in the e-mail I just received:

Please allow a minimum of 8 weeks for direct delivery. Meanwhile, immediately cease using the products. If you require any further information relating to this product recall or assistance, please contact 1300 734 323 (Australia) or 0800 75298463 (New Zealand).

min 8 Weeks :0

[nic151]

i noticed the re-call a couple of weeks ago (didnt even think to post it on here, oops), it was in the sunday paper so i went to their web site and filled out my details and i got my parcel that friday (5 days) and it did say 6 week wait. so hopefully everyone else gets theres as quick.:fingerscrossed:

[MummyCharmzy]

oh what a bloody pain in the a$$ lol we have that playset too

[Jax Tellers Old Lady]

Im still waiting for mine

[MummyCharmzy]

has anyone recieved there replaecment parts yet? I am still waiting.

[Shanaynay]

Yep I got mine last week. I haven't put them on the swingset yet though :o

[MummyCharmzy]

hrm i hope we get ours soon!!!

[MummyCharmzy]

I spoke too soon, ours arrived August 1st, everyone else got theres now?

[Jax Tellers Old Lady]

Ours arrived yesterday:thumbsup:

[kel2boys]

Thanks for this thread. Just looking around and found this recall information. And yes we brought that swingset toooo. Just filled out replacement info, waiting for their arrival... Thanks again:)

[Mum2Bug]

I got mine about 5 weeks ago.

[GeorgeousGirlBubbas]

Thanks so much for letting everyone know about it. :thumbsup:
I purchased ours Decmeber 2006 and the kids have been playing on it alot, I have filled in the form for the new parts and will get hubby to take the old ones off tonight so it cant be used. Annoying!

[Ben&Jake&SamanthasMum]

We have that one too but we are moving to Canada in two weeks. I wonder if I would receive the parts by then.

Did you have to give them the old parts back or just throw them away?

[Mum2Bug]

We have that one too but we are moving to Canada in two weeks. I wonder if I would receive the parts by then.

Did you have to give them the old parts back or just throw them away?

Hmm you could be pushing it on that as most seem to have taken 6-8 weeks.

When I took mine off (and threw them out) to put the new ones on, I noticed that each one has an expiry date on it that is supposed to be 5 years from when that model was purchased. What the recall seemed to be about was that somehow they had accidently included seat parts that only had 3 years til they hit the expiry date and not the 5 that their warranty covers.

[mumbron]

I just noticed the other day that our hills swing set that we bought in sep 07 has already started to crack on the toddler seat one of the screws have broken the plastic so we will be contacting hills as well.

[Pauline70]

Thanks so much MrsMiggins for starting this thread. I used the link to website and completed application and had my replacement parts within 3 weeks. Very efficient! Slight problem, when will my DH get around to replacing the old broken parts :confused: