Help proof read my complaint - re immunisations -

[Boobycino]

Any alterations/critism/encouragement would be great. I've already contacted them, they asked for something in writing and I'm calling them back on monday to follow it up:


To Whom it May Concern,

Yesterday, Wednesday 10th February, I took my son to the Free Immunisations Clinic that is run by North Sydney Council.

We are behind with immunising our son – he’s 14 months old. He had had his 4 month injections in October – and on this occasion, as he was 10 months old at the time, he was not to receive the oral rotarix vaccination. This was explained to me when I checked in with the nurses at the front, I then took Jasper around to where the immunisations were given, and a nurse approached me with an oral vaccination. I told her that he wasn’t receiving the rotarix, and she told me he was supposed to – I told her no again – she insisted – at that point another nurse intervened and explained to the nurse who was still holding out a syringe for my son that he was not to receive that vaccination.

Had I not been firm and then repeated myself that that vaccination was not to be given, the nurse would have given it to him, as she had clearly not checked what was written down – as I assume that that’s why I have to sign giving my consent that Jasper receive the particular vaccinations.

Hence my hesitation to return at all.

Yesterday it was explained to me when I checked in with the nurses, that he would skip his 6 month vaccinations and be given his 12 month ones instead – and then I was to return 2 months later for his 6 month vaccinations, followed by his 18 month vaccinations 2 months following (as that is when he would actually be 18 months old) That was fine, I signed off on the individual vaccinations I understood he was to receive.

I was asked by another nurse how old he was – I told her he is 14 months old, getting his 12 month injections. She explained to me the potential side-effects to be aware of with the 12 month injections which I had consented to.

I then went around into the area at the back, I heard another nurse say he was 18 months old, so I repeated, he is 14 months old, here for his 12 month injections. I then sat down in the chair. I knew he was getting 3 injections at once, so I did think it was unusual when I was approached by a nurse with a single injection, but I made the mistake of trusting that she knew what she was doing. She gave him the injection and said he was finished.

I asked what about the other injections? The nurses told me they only get 1 injection with their 18 month immunisations.

I told them, AGAIN, that he is 14 months old, receiving his 12 month injections.

They spoke amongst themselves and the nurse who had spoke to me about the potential side effects told it would be fine for him to receive his 12 month injections then as well.

Within a minute three nurses were poised and ready to inject my son again – I was still asking if they were sure? – were the even sure they had the right vaccinations - I was wondering if they even knew what they were doing at that point. I still wonder in the back of my mind what they’ve injected him with yesterday, as they clearly do not check, nor even double check, what they are injecting into my baby.


I’ve also checked my book today, and the 6 month injection has been stamped with a “north Sydney council” stamp, which I assume means that that injection has been given? Which he has not? So now I’m very confused, as I know he has not yet received that immunisation.

Overall, I’m disturbed by the clear lack of communication between the nurses, and also the fact that they do not check what they are immunising babies for. I signed for him to receive the 12 month immunisations, I had not signed for him to receive Varicella, which is reason enough that he should never have been given that injection. It should have been checked, as it was given without my consent, written or otherwise. If he was 18 months old, or not, this should have still be checked, otherwise it is pointless that I have to sign for it in the first place.

But the fact remains, he wasn't even 18 months old. This was an assumption made by the nursing staff, which frankly, is just not good enough.

I sincerely worry about the littler babies these nurses are injecting without checking what that baby is supposed to being receiving. I think this carelessness is dangerous and has the potential to cause serious harm to these young babies.

I hope I have made myself understood that this is absolutely in no way acceptable. I can only assume if this has happened with my son once, and nearly happened on another occasion, that this is a regular occurrence, I assume that Jasper is not the only baby whom they do not check the paper work for, so he cannot be the only one who is given the incorrect immunisations.

If it’s a staffing or funding issue, I’m more than happy to have my concerns forwarded to someone in a position to make meaningful changes, because I feel services like this are valuable to the community, but they should not be run at a risk to the families who utilise them.

I shall be contacting on Monday for a follow up on these concerns.

Regards

Thanks! (to hubbers, not to the Immunisations clinic :no:)

[Boobycino]

Hmmmm...its too long... I'm too emotional.

How can I put it into maybe 3 paragraphs?!

[bAaM]

OH my GOSH your poor little man.

it sounds great and I hope they get back to you ASAP.

It is DEF unacceptable. I hear of it way to often.

My besties 6 month old was given an adult dose of the flu vaxx instead of the 6 mo nth needles and ever since then I make the nurse double check and i check that they are giving my kids the right ones.

[bAaM]

I dont think its to long, I think it has all valid points that need to be addressed.

[Jakois]

:eek:Holy cr@p:eek:!!!!

Wow, I am sorry this happened to you and your Bubba. How unprofessional of the Clinic.

[lozie2]

not to long!

[Boobycino]

Thats good. i wasn't sure what I'd have taken out, but I was worried it was a bit too 'venty'. But I'm glad that others think its good. Theres a lot to go into it.

Jasper is fine though - just to clarify. He's perfectly fine with it. Just a touch moody today, but, then, he's teething two teeth at once, so that could be it.

I was just kinda freaked out by how litttle attention they paid!

[Manxie]

Hi

Its a great draft but I agree a little too long and emotional.

I would stick to the facts about what happened to your son. I wouldnt speculate about what has happend in the past with other children and I would try and keep it clear and simple

I hope you dont mind but I've had a go at editing it as follows. It still needs some tweaking and you will need to check that I have stated what happened correctly as its a bit confusing!!:-

To Whom it May Concern,

Yesterday, Wednesday 10th February, I took my son to the Free Immunisations Clinic that is run by North Sydney Council.

My son is fourteen months old and we have delayed immunising him. He therefore had his four month vacinations in October at ten months old.

The nurses developed a revised schedule for him when I signed in yesterday which I was happy with and for which I gave my consent.

The revised schedule was that he would skip his 6 month vaccinations and be given his 12 month ones instead. In two months time I should return for him to receive his six month vaccinations and then in another two months he would receive his 18month vaccinations.

I was then asked by another nurse how old he was and I explained that he is 14 months old but getting his 12 month injections. She then went on to explain the potential side-effects to be aware of with the 12 month injections.

I subsequently heard a diferent nurse question how old he was and another nurse responding saying he was 18 months old. I corrected them stating that he is 14 months old, here for his 12 month injections.

My sons was then vacinated with a single injection. When I queried this the nurse told me they only get one injection with their 18 month immunisations.

I told them, AGAIN, that he is 14 months old, receiving his 12 month injections.

They spoke amongst themselves and the nurse who had spoke to me about the potential side effects told it would be fine for him to receive his 12 month injections. Three nurses made the decision to give him the tweleve month vaccinations as well.


I am left very confused as to what immunisations my child has actually received. I have checked my child's health record and the six month injection has been stamped with a “north Sydney council” stamp. However, to my knowledge he has not received this immunisation?

I only gave consent for my child to be given the 12 month immunisations and yet it would seem that he was given Varicella as well despite him not yet being eighteen months old.

I am extremely concerned at the negligence shown by the nurses in this clinic and would like this matter investigated as soon as possible.

This is not the first time that I have had cause for concern. When my son was ten months old the nurses were insistent that he receive the oral rotarix vaccination despite it being recorded that he was not to receive it.


I trust that this matter will be looked into it immediately.

Regards

[kuddles]

Oh no. That is so horrible. Your poor little man.
May I please make a suggestion?
The last sentence is missing who you will be contacting.
HTH
Otherwise it is perfect. Definitely not too long as it addresses everything that happened and needed to be discussed.
I can't believe how unprofessional they were. It just makes me so sad and makes me cringe!

[Tam-I-Am]

I don't think it's too long, just a bit...jumbled? I've had a go at rejigging it a bit, using your words as much as possible - but disregard if you want!

To Whom it May Concern,

I write in reference to, and complaint of, an event that took place yesterday, Wednesday 10th February at the Free Immunisations Clinic that is run by North Sydney Council.

I took my son 14-month-old son Jasper to receive his 12 month immunisations, which had been delayed until this time. Due to previous delays with his vaccinations, the immunisation nurse on duty explained to me that he would skip his 6 month vaccinations and be given his 12 month ones instead – and then I was to return 2 months later for his 6 month vaccinations (at age 16 months), followed by his 18 month vaccinations 2 months following (at age 18 months old). I understood and endorsed this vaccination schedule, and signed the consent forms to that end.

I was asked by another nurse how old he was – I told her he is 14 months old, getting his 12 month injections. She explained to me the potential side-effects to be aware of with the 12 month injections which I had consented to. However, when I entered the area of the clinic at which he was to receive his vaccinations, I heard another nurse say he was 18 months old. I then repeated that he is 14 months old, here for his 12 month injections.

I had been aware that the 12 month vaccinations involved 3 injections, so I did think it was unusual when I was approached by a nurse with a single injection, but I made the mistake of trusting that she knew what she was doing. She gave him the injection and said he was finished. When I queried this, the nurses told me they only get 1 injection with their 18 month immunisations. I once again repeated that my son is 14 months old, and that his vaccination schedule was that he was to be receiving his 12 month injections. The three nurses spoke amongst themselves and the nurse who had spoke to me about the potential side effects told it would be fine for him to receive his 12 month injections then as well.

Within a minute three nurses were poised and ready to inject my son again. I had reservations about the safety and validity of this course of action, and given the previous mistake, was unsure that my son would even be getting the correct vaccinations. I continue to wonder which injection Jasper did receive yesterday, as they clearly did not double check, nor even check, what they are injected into my baby.

I’ve also checked my book today, and the 6 month injection has been stamped with a “north Sydney council” stamp, which I assume is supposed to indicate that those injections have been given, however Jasper has not received his 6 month vaccinations. This has left me feeling very confused.

I also make reference to (and complaint of) an incident that occurred in October 2009 at the Free Immunisations Clinic that is run by North Sydney Council, when I took Jasper in for his 4 month vaccinations at age 10 months. Given that Jasper's vaccinations had been delayed until he was10 months old, and therefore past the age of efficacy for the oral Rotarix vaccine, the immunisation nurse at the front desk informed me that he was not to receive this vaccination. When I then took Jasper around to where the immunisations were given, however, and a nurse approached me with an oral vaccination. I told her that he wasn’t receiving the rotarix, and she told me he was supposed to – I told her no again – she insisted – at that point another nurse intervened and explained to the nurse who was still holding out a spoon for my son that he was not to receive that vaccination.

Had I not been firm and then repeated myself that that vaccination was not to be given, the nurse would have given it to him, as she had clearly not checked what was written down – as I assume that that’s why I have to sign giving my consent that Jasper receive the particular vaccinations. Hence my hesitation to return at all. My decision to return was against my better judgement, and I am dismayed that my concerns were, in fact, realised in full with the most recent batch of mistakes.

Overall, I’m disturbed by the clear lack of communication between the nurses, and also the fact that they do not check what they are immunising babies for. I signed for him to receive the 12 month immunisations, I had not signed for him to receive Varicella, which is reason enough that he should never have been given that injection. It should have been checked, as it was given without my consent, written or otherwise. If he was 18 months old, or not, this should have still be checked, otherwise it is pointless that I have to sign for it in the first place.

But the fact remains, he wasn't even 18 months old. This was an assumption made by the nursing staff, which frankly, is just not good enough.

I sincerely worry about the younger babies these nurses are injecting without checking what that baby is supposed to being receiving. I think this carelessness is dangerous and has the potential to cause serious harm to these young babies.

I hope I have made myself understood that this is absolutely in no way acceptable. I can only assume if this has happened with my son once, and nearly happened on another occasion, that this is a regular occurrence, I assume that Jasper is not the only baby whom they do not check the paper work for, so he cannot be the only one who is given the incorrect immunisations.

If it’s a staffing or funding issue, I’m more than happy to have my concerns forwarded to someone in a position to make meaningful changes, because I feel services like this are valuable to the community, but they should not be run at a risk to the families who utilise them.

I shall be contacting on Monday for a follow up on these concerns.

Regards

[Mrs Nietzsche]

Apologies to Tam but I think Manxie's is more effective. I would retain some venty type stuff - just a bit at the end 'I am very concerned by the lack of care used by the staff and have been left in considerable distress. I hope that you will take steps to ensure this kind of shambles does not recur and that no other children are put at risk of potential harm'

Anything negligence-y sounding is good.

When writing a complaint (or anything) you need to keep it short, to the point, snappy, or people will just chuck it in the bin without absorbing it.

[halloweenmum]

Hi,
OMG I cant beleive this has happened to you, this is outrageous. I hope you dont mind, I took the liberty of making alterations for you to consider. Your letter is very good, I just added slightly different wording and specific items (ie Jaspers name, dates, etc) incase the matter is taken much further. Good on you i would be doing exactly the same thing and IMO I would also be seeking independant advice from a GP as to whether Jasper getting the varicella at the same time as the 12 month injections is infact safe or not.

I highlighted my changes in pink, I hope it all comes out proper when I go to post. :)



To Whom it May Concern,

I am writing in regards to the immunistations administered to my son Jasper by the Free Immunisations Clinic held by North Sydney Council in October 2009 and February 2010.

We are behind with immunising our son who is 14 months old. He had his 4 month injections in October 2009 and on this occasion the nurses at the front explained that Jasper was not to receive the oral rotarix vaccination as he was 10 months old at the time. , I then took Jasper around to where the immunisations were given, and a different nurse approached me with the oral Rotarix vaccination. I advised that he wasn’t receiving the rotarix, and she told me he was supposed to. I told her no again, but she insisted. At that point, another nurse intervened and explained to the nurse who was still holding out a syringe for my son that he was not to receive that vaccination.

Had I not been firm and then repeated myself that that vaccination was not to be given, the nurse would have given it to him, as she had clearly not checked what was written down – as I assume that that’s why I have to sign giving my consent that Jasper receive the particular vaccinations.

On Wednesday 10th February, I took my son Jasper to the Free Immunisations Clinic that is run by North Sydney Council.

This time it was explained to me when I checked in with the nurses, that Jasper would skip his 6 month vaccination and be given his 12 month vaccination instead – and then I was to return 2 months later for his 6 month vaccinations, then return again a further 2 months after that followed for his 18 month vaccinations (as that is when he would actually be 18 months old). I understood this and signed my permission for these individual vaccinations to be administered in this manner.

I was asked by another nurse how old he was – I told her he is 14 months old, getting his 12 month injections. She explained to me the potential side-effects to be aware of with the 12 month injections which I had consented to.

I then went around into the area at the back, I heard a different nurse say he was 18 months old, so I repeated, he is 14 months old, here for his 12 month injections. I then sat down in the chair. The nurse administered a single injection however I had been informed Jasper would receive 3 for this particular immunisation. When I asked after the missing injections the nurses advised that the 18 month immunisation is a single injection.Immediately I told them, AGAIN, that he is 14 months old, receiving his 12 month injections.

They spoke amongst themselves and the nurse who had spoke to me about the potential side effects told it would be fine for him to receive his 12 month injections on this occasion as well. Shortly thereafter, 3 nurses were present ready to inject my son, however clearly I was very concerned at this point and questioned them asking how sure they were of doing this, as it was evident that they had not checked any of the paperwork I had signed stating the correct dosages to be administered.

After returning home I have since checked my son's immunisation record book and found further errors - the 6 month immunisation box has been stamped with a “North Sydney council” stamp however as stated above, Jasper has not yet had this immunisation.

Overall, I’m disturbed by the clear lack of communication between the nurses, and failure to double check which immunisations are to be administered to an infant. I signed for Jasper to receive his 12 month immunisations only. Jasper was administered the Varicella injection which I had not signed for or given permission for.

This behaviour shown by the nurses is completely unacceptable and I am outraged that my child's health has now been put at risk and I have great concern for other children who have attended this particular clinic.This carelessness is dangerous and has the potential to cause serious harm to these young babies.

I am now requesting to have my concerns forwarded to someone in an appropriate authorative position and I will be contacting on Monday 15th February 2010 to follow up on these concerns.

Regards

[flicker]

:hugs: that is terrible chel! you poor thing. Good on you for standing your ground.

My dad is on council (not that one) and i know that he deals with complaints and they follow a strict policy for everyone no matter what your letter says.

I think your letter is well written. How you edit it depends on the purpose of your letter.
eg- is it to vent your anger? To get something changed? alert them to potential problems? to document an exact account of the inciden? to speak to someone further?

[Tam-I-Am]

Apologies to Tam but I think Manxie's is more effective.

I was still writing mine when Manxie posted hers - and I wholeheartedly agree :yes: Go with Manxie's!

[NonnyMouse]

Manxie's revised one sounds great... the original got me all confused with all the ages mentioned out of order etc.

Just a question... DS doesn't get vaxes, but when I used to vax DD years ago they always wrote down in her book the date, what the vax was, and the batch number off the injection for every single needle. Do they not do that in Australia? If not, then they blardy well should!

[Boobycino]

I agree, Manxie's version is good, much clearer - I was just trying to get all my thoughts out, so i knew it wasn't going to be as clear and concise as I wanted it to be.

I'll probably reinstate some of the emotional/venty things into Manxie's version - mainly cos I want them to feel bad :p

No, because, I'm always the person who whinges to everyone except the person who needs to hear that there is a problem. CLEARLY there is a significant issue with there procedure.

I'm still actually shocked that it happened. I'm still confused how it happened.

but then, why should I be supprised, I'm the girl who was induced with an undiagnosed breech baby - who was fortunately delievered by cesarean... ya know... 45 hours later....

So, I'm not stranger to stupid medical people not paying attention and putting my baby at risk :no:

Oh - and just to make my day totally awesome the brakes broke on my 4 month old $1200 pram this morning. So I MAAAYYYBBBEEEE sent a kinda *****y email to the company I bought it from, because this would be signicant pram default no. 5.

So, I'm in a bit of a 'telling people what I think' mode.

Maybe this would be the time to finally put something coherant into writing regarding Jasper's birth. I did type up a 6 page MASSIVE vent at them, but.... not even i could be bothered proof reading all that - cos, thats like, 4000 words.... yah... so... I'll probably be posting another letter for proof reading soon :thumbsup: (though, I've been putting this one off for 14 months)

[1+1=5]

i think its perfect the way it is. you have every right to be emotional!

[Bubmum]

Wow..I have never heard of such stuff ups, although I absolutely believe that these things happen every day.
What tools (sorry nurses).It's the communication process. Needs to be revised asap.
I hope they don't send you a letter trying to blame you for not vaxing on time, and causing mass confusion. That would be very very cheeky.

[amnic]

Just a question... DS doesn't get vaxes, but when I used to vax DD years ago they always wrote down in her book the date, what the vax was, and the batch number off the injection for every single needle. Do they not do that in Australia? If not, then they blardy well should!

I'm in Victoria & they write down batch numbers etc... I would be shattered if anything like this happened to my boys & I'd be shouting from the rooftops, so yeah I think your letter sounds good & send it away

[Lolanthe]

:eek: I'm in shock, that is terrible!

I agree with Maire about highlighting anything negligen-cy...it's usually the sort of thing that will make them pay the most attention. They don't want you to follow up with legal action, after all.

[Bellini]

Geez how horrible! That clinic sounds scarily dodgy, hopefully your letter will prevent the same thing from occuring again. The revised letter sounds spot on.

Perhaps at the end state that you assume you will be notified about the outcome of the investigation? Or something along those lines (like the bit from your draft that states you will be following up about it). Just so that they are aware that you aren't going to sit back and forget about it once the letter has been sent.

[MimiGrace]

Manxie's revised one sounds great... the original got me all confused with all the ages mentioned out of order etc.

Just a question... DS doesn't get vaxes, but when I used to vax DD years ago they always wrote down in her book the date, what the vax was, and the batch number off the injection for every single needle. Do they not do that in Australia? If not, then they blardy well should!
where i got mine done, the nurse took the actual label off the vial with the immunisation in it, and glued it into my book. (well actually it was onto a card...since the book is just for kiddie immunisations)

I would definitely send the letter Chel :thumbsup: hopefully they'll make some changes, cause that would scare the b-jeebus out of me.

[Pinkzy]

Chel, I actually think your original letter is fine! I'd be sending it the way it is :)

I can't believe how incompetent and DANGEROUS those nurses sound :( I hope your letter is taken very, very seriously. The way they treated you and your son is beyond unacceptable and quite disturbing!

[Boobycino]

Wow..I have never heard of such stuff ups, although I absolutely believe that these things happen every day.
What tools (sorry nurses).It's the communication process. Needs to be revised asap.
I hope they don't send you a letter trying to blame you for not vaxing on time, and causing mass confusion. That would be very very cheeky.

One of the nurses did say something about his vaccination schedual being messed up and thats why they were so confused.

but I'm sorry - I'm positive I'm on the first person to have their 14 month old get the 12 month vaxes. So, I'm not buying that it was my fault for him being my fault.

The only thing I feel resposinble for is that I took him back there after the last experience I had there.

(also, :thumbsup: thanks manxie, I didn't quite know how to put in that it had nearly happened in october, putting it at the end works very well - thanks)

I'll send the revised version now.

Thanks ladies!!!

- I've sent it!

[Manxie]

:eek: I'm in shock, that is terrible!

I agree with Maire about highlighting anything negligen-cy...it's usually the sort of thing that will make them pay the most attention. They don't want you to follow up with legal action, after all.

Absolutely...(in a previous life I used to handle negligence claims!). IMO the letter I drafted would be notifiable to their insurance brokers as a potential claim hence the reason I slipped the word negligence in there!

Good luck and I hope you get a prompt response:D

[lulu 2]

where i got mine done, the nurse took the actual label off the vial with the immunisation in it, and glued it into my book. (well actually it was onto a card...since the book is just for kiddie immunisations)


The vials I have seen used have removable batch stickers so that they can be put on a childs immunisation record.
I have always had the same done with my kids vaxes over the past 4 yrs at many dif clinics and drs ,I would question why this was not done either as I thought they were supposed to so that they could trace the vax batch your child was given if anything happened. On another related note I found that some of the vax clinics failed to send the info thru to medicare so payments for immunising didn't get sent either.
I hope they get back to you soon Chel and that they actually do something about it!

[Boobycino]

Absolutely...(in a previous life I used to handle negligence claims!). IMO the letter I drafted would be notifiable to their insurance brokers as a potential claim hence the reason I slipped the word negligence in there!

Good luck and I hope you get a prompt response:D

Oh yeah?

Maybe you could give me some advice.

I was induced with Jasper when I was 9 days overdue, and then after 45 hours they realised he was breech - but the whole process was a complete shambles. Things like, i was told I wasn't going to be offered drugs during my labour - and I was pushed into taking gas 4 times before I said yes. I was offered sleeping tablets and pain killers 3-4 times before I said yes.

I was told they would break my waters and if labour didn't start then they'd give me the syntocin drip, my labour did start, and then they gave my syntocin anyway.

I also had 8 completely different doctors/midwifes perform 'internal examinations' on me, and do that feeling my belly thing, 8 different people, 8 seperate times, and nobody realised he was breech.

Even when they felt inside me when I was 5cms dialated, they didn't realise they were pushing on bum, not head.

I even had a flipping ultrasound because his heart was in a weird position for a baby who was head down - they found his heart, but obviously didn't bother to just double check where his head was.

Is this something that they should get into trouble for?

I was so mad afterwards I contacted a couple of lawyers, who told me to let it go, two were reall rude to me, like "why are you calling if your baby is fine" kind of thing. Or one was like "well, imagine how bad it would have been if they hadn't realised he was breech"

errr... yeah... anyway...

It was 14 months ago, and I'm still angry.

I did write a 6 page fiercely angry letter to them about 4 months ago, i ever adressed and stamped it, but I didn't post it, because it was too 'ranty'

I'll maybe write a less ranty version and post it on bubhub tonight.

[Tam-I-Am]

Chel, I'm certainly not a lawyer, but I looked into suing the hospital after my DD's horrible birth. Even though their actions made me very sick for quite a long time (including PND), there was no permanent injury - ie I recovered from both the physical and mental injuries. Therefore, there would have been no case for them to answer, in my lawyer's opinion.

[fozzie]

but I'm sorry - I'm positive I'm on the first person to have their 14 month old get the 12 month vaxes. So, I'm not buying that it was my fault for him being my fault.



Definitely not DD only had her 12 month vaxx today and she is almost 14months.

[Boobycino]

Chel, I'm certainly not a lawyer, but I looked into suing the hospital after my DD's horrible birth. Even though their actions made me very sick for quite a long time (including PND), there was no permanent injury - ie I recovered from both the physical and mental injuries. Therefore, there would have been no case for them to answer, in my lawyer's opinion.

Yeah, thats what i was told - and was the same for me. I know that part of my anxiety I've had since bub was born was because of what i was put through.

I just still think the people involved need to be held accountable in some way.

I guess just an angry letter would have to surfice.

[Manxie]

Hi

I dont know the answer to be honest. Part of proving negligence is that a loss/damage must arise as a result of the negligence. I guess thats why the legal advice Tami has received has said that it isnt persuable. I guess if you can prove that you now have anxiety as a direct consequence of their negligence then you may get some compensation.

I would certainly suggest that you contact the Patient Advisor at the hospital either in writing or by phone.

I also found it really useful to review my medical records with an independant midwife after my awful birth with dd1. She helped me basically grieve for my birth and also helped me to put some things into perspective. It really helped.

:hugs::hugs:

[c38]

Im sorry you have had both experiences.
I can't believe how slack the commmunication/consent process was at the Immunisation Clinic.

My only suggestion would be to add to any letter of complaint a request for an appology/ explaination/ response (whatever it is you are after) within 14-28 days in writing. (eg for the immunisation complaint I would have asked for 14 days, for your delivery one maybe 28 as they will need to dig out your file and go through it etc) I'd also request that they offer you reassurance by outlining how they intend to prevent similar instances/events within their service in the future.

Getting a response in writing means that someone has to at least do a mini investigation and sit down and think about the incident as well as ideas as to how they can actually prevent it from recurring. Trying to ensure that they impliment these changes is another thing.