Nurture Nappies?

[Student of Life]

I placed an order on the 13th Feb and emailed them 2 days ago. I have not heard a single word regarding delivery and when it is likely to occur and if the order has been processed etc. I have my receipt, as I paid by credit card, but I am really not happy with the service. Has anyone else used them and had problems with service?

Maybe I have been lucky when dealing with other sellers as I have received an email to say when things have been sent and have also received very prompt email replies. Am I being unreasonable? I could be as bubs is due soon but I just think good customer service is how you keep your clients (and get new clients by word of mouth).

Not happy jan!!

[NibbleCurlynBub]

That's quite odd, I have always had very good service from them.

Perhaps shoot them an email asking what is happening.

[Whoops]

I have been buying nappies from them over the last two years and have never had a problem. Normally they respond really quickly :confused:.

[missie_mack]

Ive had the same problem! and its just not like them :no: I ordered on the 17th and normally I would have it by now :( They are however north queensland based maybe they have been effected with the weather issues of late?

[Kittylou]

I had terrible service from them a couple of months ago - ordered something that was in stock on the website only to get an email a week or so later saying they had just received the stock and would be sending the order out that day. A week later it hadn't arrived so I emailed and was told that it had just arrived back to them and was wrongly addressed (completely their fault). When the order finally arrived it was missing one nappy and when I emailed that time was told that the colour I had ordered was no longer in stock so had to get another one. I'll never order from them again.

[tales]

I didn't have too many problems with them when I ordered, though I did take into account the issues of weather when I ordered as at the time all the roads were cut north of about Bowen I think. I kept an eye on my inbox but they sent the order right away and I got it a few days later.. They got one item wrong in my lot (wrong size PUL cover - too big), but I decided to keep it because I'll need some that size eventually anyway.

[Sheer Bliss]

I have placed a few orders with them before (not recently though) and always been happy with the service, it's never taken long, and always been correct. I'd definately send an email, as usually they are good.

[Student of Life]

Thanks all for your input. I have just received an email from them and they said they are in the process of moving premises which is causing delays and a few problems with their emails. So I feel better now knowing what is going on. I had forgotten completely about the flooding also, so thank you for the reminder. It is just me being unreasonable pregnant chick again. ;)

[NibbleCurlynBub]

Not necessarily, I do think that it would be their responsibility to put a notice on their website or email those who have made orders that will be affected..

You really shouldn't have to be the one to initiate contact, they should be the ones letting you know.

[Student of Life]

Yes, I agree.

[reAllytee]

Yes but if they havent recieved any of that initial contact then how are they meant to know there is an issue ?

Also if they have been replying but its being lost then again they only know when you contact them, so if all emails are being lost then they cant be mind readers !

I have dealt with them for a number of years now with never an issue & infact if they have been unable to grab me via email within a day I get a phonecall to fix up any problems ....

I love them :goodvibes:

[Student of Life]

Thanks for the input, Ally. I haven't ordered through them before so I just wanted to know if this is normal and as it happens, it isn't, so I am happy with that. :)

[SpottySocks]

Not necessarily, I do think that it would be their responsibility to put a notice on their website or email those who have made orders that will be affected..

You really shouldn't have to be the one to initiate contact, they should be the ones letting you know.

They do have the info about moving & computer network changes on the website - they have also listed 2 phone numbers for you to call if you have any questions.

They have always been prompt to answer my emails and to send things as well.

Hope your parcel arrives soon.

[Student of Life]

My parcel has just been shipped yesterday after my email enquiry. I am happy to deal with delays I just like to be kept in the loop. No harm done! They have been very apologetic about it all and I am happy to know what is happening.

[DonnaL]

I ordered 2 nappies from them and they took over two and a half weeks to arrive. One was out of stock, but nobody bothered to contact me to tell me that, I had to chase them up.

[missie_mack]

I am really really shocked at the amount of people who have had problems ongoing or regularly. This hiccup aside, I have always found they go above and beyond some of the other sellers and it is the main reason I deal with them even though some of their stuff is a little dearer than elsewhere