Horrible Ebay experience

[Rhoxie]

I'm so annoyed!! I purchased 10 nappy inserts from an ebay nappy maker over a month ago now and I STILL haven't received them.

After the first two weeks I emailed the seller who told me that she'd had a family emergency over easter and was delayed but it was all sorted and she would be posting my items the next day. I thought no problems these things happen.
So I waited another week and a half and emailed again (as I was getting rather worried that they hadn't arrived). I got no response to my next email at all.
So I emailed again on This thursday just gone (making it a month since I'd purchased them). I put Urgent in subject title and asked to be informed if they had been posted and what was going on as I still hadn't received them yet.
I got an email back saying that she had personal problems that were none of my business and ebay buyers were not currently important to her (along with stuff about having to go away AND having computer problems). She then went on to say that I lacked compassion and I should be more understanding. At no stage did she appologise for STILL not having posted my items. She finished by saying that she would post them the following day.

I'm now more than a little peeved as I can hardly show compassion for something that I know nothing about. If she'd emailed me at any stage to say that there had been further problems I would of course been understanding. Also I've checked her feedback (which is 98%) and there is feedback left from items that ended after mine. So she has managed to post other peoples items just not mine.

She hasn't emailed to say that the items have been posted yet. So I honestly have no idea what's happening.

*sigh* I guess I have to wait and see if the inserts show up now.

Do you guys think over a month is rather a long wait time ? Or are my expectations to high?
What kind of feedback would you leave ? (If the inserts show up )

[sugar n spice]

personally i would leave neg feedback, how rude of her. Sometimes you have to wonder wether the family issues is actually real or something alot of people use as its believable:no:

Hope you recieve them soon otherwise hope itd didnt cost too much. A month is ridiculous

[lilmissymoo]

A month is way to long. She should have been contacting you, letting you know what is or has happened. If you dont recieve the item soon i think you can contact ebay and let them know. If you go into my ebay, then look at the items i've won where the little box is straight after the price press on the down arrow and there should be report an item not received Hope this helps GOOD LUCK

[Briannabear]

I would report it too. She hasnt exactly made it easy for you to communicate with her.
Good luck! :fingerscrossed:

[SugarBlossom]

How rude!

Report her....if you paid via paypal you should get ur money back.

The only time I was a bit late in posting something was when Codie was in the hospital....theres no other excuse really!:no:

[Tam-I-Am]

That's inexcusable. Report her!

You're right, if she'd communicated with you, that would be a bit different, but for her to withhold a product that you have paid for is inexcusable.

As soon as money clears, we send the product to our buyers - its not on to do otherwise. And really, how long does it take to go to the post office - is she seriously telling you that AT NO TIME in the past month she couldn't have taken 1/2 and hour to post your items - I'm sorry, I just don't believe that.

[poshBecks]

Definatley report it & leave negative feedback. That is hopeless!!

There's no excuse for her to have not contacted you, leaving you in the lurch like that is just plain rude!!

[jessgray]

i would report her. she sounds like she is trying to scam you. and she deserves neg feedback.

[Rhoxie]

Well they still didn't arrive today so she didn't post them express (as I think she should of done for being so late!). I guess I'll just wait and see if they show up for the rest of the week. I still have not received an email to say she has actually posted them.

I guess if they haven't arrived by friday I'll be doing the 'item not received' option closely followed by negative feedback. I've never left negative feedback before as I've never had a seller this awful. :(

[MissBrightside]

I agree with everyone else, thats just rude! Everyone has personal issues at times but that's no excuse to be rude to a total stranger!

[kiwibird27]

Definately report it - never mess around - its the fastest way to get a response - Every poor payer or seller I have ever had has claimed a "death" in the family - it seems to be really common??!! Think they need to change there excuses!!!!

[kiwibird27]

Report her now - cause she has right of reply which takes 7 days, before you can claim your money back from e-bay - if it goes on 2 long then there is a cut off where e-bay won't help!!!

[madvoice]

I second what is said above. Don't mess around don't give her the benefit of the doubt, report her now.
Save all the e-mails she's sent you and your e-mails to her. If you have a receipt (be it online banking or other) keep it for your records!

[Rhoxie]

I received a reply email this morning telling me that they were posted Friday ... but after the post collection time **grrr** how hard is it to put something in the post BEFORE the box gets cleared?!

I've got her direct contact details off ebay (which ebay says is the next step) but what good will it do to contact her ? She will just say that she has posted them.

I know I'm dithering abit but I don't want to file an item not received thing and then have it turn up tomorrow. I guess I'll give it til Friday. Does that sound fair ?

[poshBecks]

Well if she says they are posted... wait til friday. but when you get them make sure you leave neg feedback. :mad: how annoying for you.

[bluey]

Regardless of whether they turn up or not, I'm sorry to say but I would leave negative feedback. I understand that she said she's had family dramas, but even if you do, you make the time to email your customers. If your in business, you need to take responsibililty for your business practices. If she had kept you informed and updated, and replied to you in a professional manner you wouldn't be here and you would more than likely still buy from her in the future, as it is, she has totally done her dash, and you will in all probability, tell everyone you know not to deal with this eBayer, as I would do the exact same thing in your situation. Rudeness has no place in business.

[bec79]

I am in a similar situation...I won an auction for a handbag, from a seller that had 100% positive feedback. Sent her the $150, but never recieved the bag. I emailed them a few times, got no response. They have now closed their account with ebay. I have been informed by ebay that to get my money back I will need to report them to the police. (I have their bank account details). Even then, the police can only charge them...I will have to sue them to get my money back.
As much as I hate to say it...I have written the money off!
It's terrible to think that there are people out there who do things like this.
Hope your inserts turn up soon.:fingerscrossed: